Frequently Asked Questions
1. What type of leather do you use?
We use carefully selected leather materials including full-grain cow leather, sheepskin, suede, and shearling, depending on the product. The exact material is listed on each product page.
2. How do I choose my size?
Select your standard size using our Size Guide. For a more personalized fit, use our Find My Size feature or contact us for assistance.
3. Do you offer custom sizing?
Yes. Custom sizing is available on all jackets at no additional charge. Please provide accurate measurements when placing a custom-size order.
4. Can I return my order?
Eligible standard products can be returned within 7 calendar days from the date you receive your order, provided the item is unused, unworn, and in its original condition.
5. Are custom-sized products returnable?
Custom-sized, personalized, bespoke, and made-to-order products are generally non-returnable and non-refundable, except where the item is defective, damaged, or does not match the confirmed specifications.
6. What if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.
7. How long does delivery take?
Delivery times depend on your destination, product availability, and selected shipping method. Your estimated delivery information will be provided during the ordering process.
8. Do you ship internationally?
International shipping availability depends on the destination. Available shipping options and charges are shown during checkout.
9. How can I track my order?
Once your order has been dispatched, you will receive tracking information when tracking is available for your selected shipping method.
10. How should I care for my leather jacket?
Follow the care instructions provided with your product. Avoid excessive moisture, heat, and harsh chemicals, and store your leather garment in a cool, dry place.
11. Can I exchange my jacket for another size?
Eligible standard products may be exchanged subject to availability. Custom-sized products are generally not eligible for size exchanges unless there is a confirmed issue with the order.
12. How can I contact Sovarn Leather?
For questions about products, sizing, orders, or returns, contact us through our Contact Us page or available customer support channels.