Return & Refund Policy
At SOVARN LEATHER, we want you to be confident in your purchase. Every product is inspected before dispatch to ensure it meets our standards of quality, craftsmanship, and finishing.
Last updated: October 2026
1. Returns
You may request a return within 7 calendar days from the date you receive your order. The return request must be submitted no later than the 7th calendar day after delivery. For example, if your order is delivered on 1 October, you must submit your return request by 7 October. Returned items must: • Be unused and unworn. • Be in their original condition. • Include all original tags, packaging, and accessories. • Not have been altered, washed, damaged, or exposed to perfumes, smoke, or other substances. Items that do not meet these conditions may not be eligible for return.
2. Custom & Personalized Products
Custom-sized, personalized, bespoke, or made-to-order products are generally non-returnable and non-refundable, unless the item arrives damaged, defective, or materially different from the confirmed order specifications. Please carefully check your measurements and order details before confirming a custom order.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. Please provide your order number, clear photographs of the product and packaging, and a description of the issue. After reviewing the case, we may offer a replacement, repair, or refund where appropriate.
4. Return Shipping
For standard returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated. If the item is confirmed to be defective or incorrectly supplied by Sovarn Leather, we will provide an appropriate resolution.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution. Original shipping charges are generally non-refundable unless the return is due to an error or confirmed defect on our part.
6. Exchanges
Subject to availability, eligible standard products may be exchanged for another size or product. Custom-sized or personalized products are not eligible for size exchanges unless the item is defective or does not match the confirmed specifications.
7. Sale & Promotional Items
Products purchased during a sale or promotional campaign may have different return conditions. Any applicable restrictions will be clearly stated at the time of purchase.
8. How to Request a Return
To request a return, contact us through our official customer service channel with your order number, product name, reason for return, and relevant photographs. We will provide the next steps after reviewing your request.